Terms of Agreement
Last Updated: October 13th, 2025
1. Contractual Relationship
The following terms of use (the “Terms”) constitutes a legally binding agreement between you (also referred to as the “Clients”) and The To-Do Dudes, LLC (“The To-Do Dudes”). These Terms govern your access to and /or use of (i) The To-Do Dudes websites at https://thetododudes.com and book.thetododudes.com, (collectively the “Websites”), (ii) The To-Do Dudes mobile applications, and (iii) The To-Do Dudes telephone ordering service (collectively, the Websites, The To-Do Dudes Apps, and the telephone service) are referred to herein as “The To-Do Dudes Platforms.” These Terms also govern any services that you may receive through The To-Do Dudes Platforms, including, but not limited to, any services that you may receive from the To-Do Dudes, its subsidiaries, or affiliates, or the Third-Party Providers (defined below).
1.1 Accepting these Terms
By accessing or using The To-Do Dudes Platforms, including, without limitation, by using the The To-Do Dudes Platforms or placing an order for Services online or via telephone, you agree to be bound by these Terms, including, but not limited to, provisions that govern any claim you may have for property damages, and provisions that limit The To-Do Dude’s liability. If you do not agree to these Terms, you may not use the The To-Do Dudes Platforms or receive any Services.
1.2 Modifications to Terms
The To-Do Dudes may modify these Terms at any time by updating the “Last Updated” date above. Material changes may also be communicated via email or notice on our website. Continued use of our Platforms or Services after any update constitutes acceptance of the revised Terms. Orders placed before an update remain governed by the version in effect at the time of booking.
2. The Platform
2.1 About The To-Do Dudes and Company’s Services
The Platform is an online web- and app-based two-sided marketplace facilitated through technology and communication which enables connections between Clients and Dudes. “Clients” are individuals and/or businesses seeking to obtain services, and “Dudes” are individuals seeking to perform tasks for Clients. The To-Do Dudes acts as the broker between the Clients of The To-Do Dudes Platform and the Dude(s) providing the Services. By using The To-Do Dudes Services, you acknowledge and agree that when The To-Do Dudes arranges for a Provider to perform services, The To-Do Dudes is acting in its capacity as a broker or booking agent. You further acknowledge that you obtain all Services from the Providers at your own risk. Each Dude or Provider operates as an independent contractor and not as an employee, partner, or agent of The To-Do Dudes.
2.2 License.
Subject to your compliance with these Terms, The To-Do Dudes grants you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use The To-Do Dudes Platforms solely for their intended purposes, including, without limitation, to place orders for Services.
2.3 Restrictions.
You may not: (i) remove any copyright, trademark, or other proprietary notices from any portion of the The To-Do Dudes Platforms; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit any Platform or part thereof except as expressly permitted by The To-Do Dudes; (iii) decompile, reverse engineer, or disassemble any of the Websites, any App of The To-Do Dudes , or any other Platform unless otherwise permitted by applicable law; (iv) link to, mirror, or frame any portion of any of the Websites, The To-Do Dudes Apps, or any other The To-Do Dudes Platform; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of The To-Do Dudes Platforms or unduly burdening or hindering the operation and/or functionality of any aspect of The To-Do Dudes Platforms; or (vi) attempt to gain unauthorized access to or impair any aspect of The To-Do Dudes Platforms or its related systems or networks. You may only access The To-Do Dudes Platforms through the interfaces that The To-Do Dudes provides for that purpose; (vii) reaching out to Third Party Providers directly with the intention of scheduling outside of the Platform.
3. YOUR USE OF THE TO-DO DUDES PLATFORMS
3.1 Registration & Ordering Services.
To place an order for Services, you must be at least 18 years of age to create an account or sign in as a guest. When booking, your first name, last name, phone number, email address, billing address, and a valid credit or debit card are required.
To verify that your payment method is valid, The To-Do Dudes may place a temporary $1 authorization hold on your card. This amount will either be released or applied toward your total job charge once billing is processed.
If at any time you would like to close your account or request deletion of your stored information, email info@thetododudes.com.
3.2 Pricing.
At The To-Do Dudes, all primary service offerings will be scheduled in fixed time blocks. Services will be booked in 2, 4, 6, 8, or custom hour blocks, and you will be billed for the full duration of the selected block. A two-hour minimum is required for all services. If your primary task is completed before the scheduled time ends, additional tasks can be completed during the remaining time. Simply provide a list of any extra jobs, and we’ll maximize the time you've booked. The Company does not provide project quotes, as the estimated time needed for completion can be difficult to predict. Although unlikely, if the team works beyond the booked time, any additional time will be billed in 15 minute increments, rounded up to the nearest quarter hour. In some cases, a project may involve travel between locations during the scheduled block. If the job requires travel outside of our service area, an “out of area” charge or additional driving time charges, agreed upon before the job begins, may apply. For the most up-to-date pricing, visit https://www.thetododudes.com/services.
3.3 Scheduling, Rescheduling and Delays.
Scheduling:
Scheduling with The To-Do Dudes can be completed in three ways:
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Online Scheduling via book.thetododudes.com, which automatically schedules your appointment on our calendar.
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Booking through the To-Do Dudes app, available on the Apple App Store and Google Play Store.
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By phone at (386) 597-0722, where the same information required for online scheduling will be collected. By scheduling over the phone, you agree to be bound by these Terms.
Rescheduling and Cancellations:
To cancel or reschedule an appointment, you may use your To-Do Dudes app account, email info@thetododudes.com, or call/text (386) 597-0722 with the specific appointment details. Upon receipt of your request, The To-Do Dudes will process it and send a confirmation email and/or text. Cancellations made more than 24 hours prior to the scheduled appointment will not incur a cancellation fee, as outlined in item 3.4 of the Cancellation Policy.
Delays:
Unforeseen delays, including but not limited to severe weather, traffic, or other uncontrollable events, may occur. In the case of severe weather (e.g., lightning, thunderstorms) causing a work stoppage, billing will pause during the delay. If the job is rained out immediately upon arrival and cannot proceed, a one-hour charge will apply for failure to cancel within one hour of the scheduled time. If a delay occurs due to weather or other uncontrollable circumstances, billing time will pause. In these situations, billing will resume in 15-minute increments based on the delay. For example, if there is a 30-minute delay during a job scheduled for 2 hours, the total billable time will be reduced to 1.5 hours.
3.4 Cancellation Policy.
You may change or cancel an order for Services at any time, including changing the reservation date and/or starting location. However, order modifications and cancellations are subject to The To-Do Dudes cancellation policies, which are currently posted at https://www.thetododudes.com/faq-service-questions. All changes to an order will continue to be governed by these Terms, and you acknowledge and agree to such Terms by placing a change or cancellation request. When cancelling outside of 24 hours, no cancellation fee will be enforced. To ensure a cancellation fee is not charged: simply call, text, or email over 24 hours before the scheduled appointment. If cancelling within 24 hours due to weather, we understand that unexpected things happen, and that severe weather can seriously impact a customer's project plans. In cases of severe weather, defined as a "Warning" level or higher by the National Weather Service, customers may reschedule a job up to 1 hour before the job start time without any penalties or fees.
3.5 User Accounts.
You are fully and solely responsible for (a) maintaining the confidentiality of any log-in, password, and account number provided by or given to you to access the Platform; and (b) all activities that occur under your password or account, even if not authorized by you. The To-Do Dudes has no control over any User’s account. You agree to notify The To-Do Dudes immediately if you suspect any unauthorized party may be using your Platform password or account or any other breach of security.
3.6 Text Messaging, E-Mails, and Phone Calls.
As part of the Services, you may receive communications through the Services, including messages that the To-Do Dudes sends you (for example, via email, SMS, or push notifications). By signing up for the Services and providing us with your wireless number, you confirm that you want the To-Do Dudes to send you information regarding your account or transactions with us. You agree to receive communications from the To-Do Dudes, and you represent and warrant that each person you register for the Services or for whom you provide a wireless phone number has consented to receive communications from the To-Do Dudes. You may opt-out of receiving communications by emailing a request to opt-out to info@thetododudes.com. However, opting out of all communications may impact your receipt of the Services. Calls with The To-Do Dudes may be recorded or monitored for quality assurance, training, and recordkeeping. By engaging in such calls, you consent to recording.
3.7 User Submissions.
By submitting any content, including but not limited to messages, information, data text, images, videos or any other materials ("Content"), to The To-Do Dudes through our platform, you grant The To-Do Dudes a royalty-free, perpetual, irrevocable, non-exclusive, fully paid, transferable right and license to use, reproduce, modify, adapt, publish, distribute, translate, communicate to the public, create derivative works from, distribute, perform, and display such Content (in whole or part) worldwide, or to incorporate it in other works in any form, media, or technology now known or later developed, without restriction or compensation, and to grant and authorize sublicenses thereof. You expressly consent to The To-Do Dudes using your Content for promotional and marketing purposes, including use on our website, social media channels, advertising materials, and other marketing platforms. By submitting any Content, you affirm, represent, and warrant that you own or have the necessary rights to grant this license to The To-Do Dudes and that your Content does not infringe on any third-party rights. Please note that this clause applies only to the content you submit and does not pertain to your payment or card information, which is handled separately and further defined in our Privacy Policy.
4. PAYMENT & OFFERS
4.1 Payment.
Upon completion of Services, The To-Do Dudes will automatically charge the card on file for the total amount due (“Charges”).
By booking, you authorize immediate billing for all time worked, materials used, and agreed adjustments. If the card is missing, expired, or declined, an invoice will be issued and due within 24 hours. Unpaid balances may result in service suspension or collections.
You authorize The To-Do Dudes to use any secondary payment method provided. If collection or legal action is required, you agree to cover reasonable attorney and recovery fees.
All payments are final and non-refundable.
Payments made to The To-Do Dudes fully compensate our Providers. Except for optional tips, you agree not to pay Providers directly.
4.2 Referral Program.
You may earn credits by referring new Clients to The To-Do Dudes through our mobile app. To qualify for referral credits, both you and the new Client must download the app. The new Client must use your unique referral code, available within the app, when placing their first order. Only one referral code or link can be used per new Client when booking their first service. Credits will be applied to your account once the new Client has successfully paid for their first service. The amount and value of each credit are determined by the then-current promotion. The To-Do Dudes reserves the right to modify, suspend, or terminate the referral program or your participation at any time. Referral credits have no cash value and may not be transferred or exchanged.
5. PRIVACY AND DATA USE
By using The To-Do Dudes Platforms, you agree to the Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
5.1 Media, Photos, and Content
As part of our quality assurance, training, and marketing, The To-Do Dudes and its representatives may capture before, during, and after photos or videos of the work area, the Services performed, and individuals present at the service location.
These may include your likeness, image, or voice.
Such media may be used for:
(a) verifying service completion and internal quality control;
(b) training, safety review, and documentation; and
(c) marketing, promotional, testimonial, and educational materials, including on websites, social media, print, or digital advertising.
By agreeing to these Terms, you grant The To-Do Dudes a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and publish such media for the purposes above.
If you later wish to have specific media featuring your likeness removed from active marketing, email info@thetododudes.com identifying the image or content.
We will make commercially reasonable efforts to remove it from active use within a reasonable timeframe.
This does not obligate us to delete historical, archived, or internal documentation used for verification or compliance. This consent applies whether photos or videos are captured by The To-Do Dudes or its Providers.
6. PLATFORM ELIGIBILITY
By using the The To-Do Dudes Platforms and/or requesting the Services, you expressly represent and warrant that you are legally entitled to enter this agreement and that (1) you are at least 18 years old; (2) you reside in the United States or any of its territories; (3) you have carefully read and understand these Terms; (4) to the extent you are requesting job related services, you have been advised that you should consider obtaining insurance to protect you from loss or damage to your personal property items; and (5) you have the right, authority, and capacity to enter into this agreement. You further represent and warrant that you will abide by the Terms hereof; your participation in using the The To-Do Dudes Platforms and/or requesting Services is for your own personal use; and you will comply with all applicable laws.
7. COMPLIANCE WITH APPLICABLE LAWS
By using the The To-Do Dudes Platforms and/or requesting Services, you agree that (1) you will only use The To-Do Dudes Platforms and/or request Services for lawful purposes; (2) you will not use The To-Do Dudes Platforms and/or request Services for sending or storing any unlawful material or for fraudulent purposes; (3) you will not use The To-Do Dudes Platforms and/or request Services to cause nuisance, annoyance, or inconvenience; (4) you will not impair the proper operation of the network; (5) you will not try to harm The To-Do Dudes or The To-Do Dudes Platforms and/or impair the performance of the Services in any way whatsoever; (6) you will not copy or distribute The To-Do Dudes Platforms or other content without written permission from The To-Do Dudes.
8. PROHIBITED USES
You acknowledge and understand that, notwithstanding anything herein to the contrary, The To-Do Dudes has, and shall at all times retain, the right to refuse or cancel an order for Services at any time for any reason. The circumstances that may warrant a refusal or cancellation of Services, include, but are not limited to, the following circumstances:
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Prohibited Property. The To-Do Dudes and/or the Third-Party Providers may refuse to provide or limit the Services and/or your order may be canceled if it is determined, in The To-Do Dudes and/or the Third-Party Providers’ sole discretion, that the property you have requested to be moved is prohibited by these Terms.
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Dangerous, Hazardous, or Unsanitary Conditions. If the location where the Services are to be performed is either too dangerous, hazardous, or unsanitary, Services may be refused or canceled. For example, your order may be canceled or rescheduled if the location does not meet reasonable cleanliness standards and/or poses a potential health or safety risk (e.g., an unfinished attic, a hoarding scenario, the presence of animal or other human waste products, a flooded or recently flooded location, etc.).
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Inclement Weather. In cases of inclement weather, you may be required to reschedule and/or delay your order for Services to another time, or the order may be canceled or refused without a cancellation fee. Inclement weather can include, but is not limited to, heavy rain, hail, lightning, and high winds.
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Narrow Doorways, Hallways, or Stairs. The To-Do Dudes and/or the Third Party Providers may refuse to provide or limit the Services if it is determined, in The To-Do Dudes and/or the Third Party Providers’ sole discretion, that the property you have requested to be moved cannot be safely moved through a narrow doorway, hallway, or other passageway or cannot be safely moved up or down stairs. In the event that you require such Third-Party Providers to continue providing Services after being advised of the danger, you waive any right to receive any reimbursement for damages that may result.
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Insufficient Moving Space. In the event that your property will not fit into a moving truck, pod, or other service vehicle, the Third-Party Providers may refuse to continue loading any additional property until such truck, pod, or other vehicle has been unloaded.Unless otherwise provided herein, if your order is canceled or rescheduled based on the foregoing Terms or any other Term in this agreement, you will be subject to all applicable cancellation or rescheduling fees.
9. SUSPENSION AND TERMINATION
The To-Do Dudes may suspend or remove you from the To-Do Dudes Platforms at any time, and suspension or removal will be effective immediately upon delivery of such notice. If The To-Do Dudes suspends or removes you from the To-Do Dudes Platforms, you may not be entitled to rejoin. In addition to suspension or removal, The To-Do Dudes reserves the right to take appropriate legal action including, without limitation, pursuing civil, criminal, and injunctive relief. Even after your suspension or removal, the Terms of Use will remain enforceable against you. Termination does not release you from payment obligations or waive our right to pursue any owed balance.
10. THIRD PARTY LINKS
We may link to third-party sites for convenience. We are not responsible for their content or practices. Your use of such sites is at your own risk and subject to their terms and privacy policies.
11. SEVERABILITY
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full effect.
12. Limitation of Liability
The To-Do Dudes will always aim to deliver quality service. However, sometimes things can go wrong. In those cases, our responsibility is limited.
We’re not responsible for losses that we couldn’t reasonably predict, such as lost profits, data, or indirect or incidental damages. If something does go wrong and we’re found responsible, the most we will owe you will be the amount you paid for that specific job or $500, whichever is less.
Each “Dude” or service provider works as an independent contractor, not an employee. Because of that, The To-Do Dudes isn’t responsible for their individual actions unless required by law or covered by our insurance. This limitation does not affect any coverage available under The To-Do Dudes’ workers’ compensation or commercial liability insurance policies where applicable by law.
13. Indemnification
You agree to indemnify and hold harmless The To-Do Dudes, its employees, contractors, and affiliates from any claims, damages, or expenses (including attorney fees) arising from your breach of these Terms, misuse of the Platforms, or violation of law.
14. ENTIRE AGREEMENT; JURISDICTION; ATTORNEY FEES.
These Terms represent the full agreement between you and The To-Do Dudes.
They are governed by the laws of the State of Florida.
Any disputes will be handled exclusively in Flagler County, Florida.
The prevailing party in any dispute is entitled to recover reasonable attorney fees and costs.